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Weavano — Terms of Service

Effective date: 25 July 2026 Last updated: 23 September 2026

1. Who we are

Weavano ("Weavano", "we", "us", "our") is a website design and maintenance service operated by Natanael Xhelilaj PF, a sole trader (person fizik, "PF") established in Albania, registered address Lagja 8 Shkurti, Rr. Joti Prifti, Parafabrikati 14, Shkalla 1, Hyrja 4, Fier, Albania, business (NIPT/NUIS) number M32512402, VAT number M32512402.

You can reach us at natanxhelilaj00@gmail.com.

These Terms of Service (the "Terms") govern your access to and use of the Weavano website ("Site") and all design, build, hosting, maintenance and related services we provide (together, the "Services"). By requesting a preview, placing an order, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Definitions

3. The Services

We design, write and launch custom websites, targeting 72 hours for one-page sites and within 10 days for full sites, after design approval, receipt of required materials and first payment (see Section 7). Maintenance is available under an optional Care Plan. The Services currently offered are:

Build packages (one-time fees, excluding VAT where applicable):

Care Plans (recurring monthly fees, excluding VAT where applicable):

Package contents, inclusions and prices are described on the Site and in your order confirmation. We may change our packages, inclusions and prices from time to time; changes do not affect an order already accepted, and recurring-fee changes are handled under Section 12.6.

4. The free Preview and no-obligation offer

We offer a free homepage Preview. You tell us about your business; we design a homepage concept at no charge.

5. Orders and formation of contract

  1. Placing a Build order, approving a Preview for build, or subscribing to a Care Plan is an offer by you to purchase.
  2. A binding contract forms only when we confirm your order in writing (e.g. by email or order confirmation) or begin the paid work, whichever is first.
  3. Your order confirmation, the applicable package description, and these Terms together form the whole agreement for that order (see Section 28.4). If there is a conflict, the order confirmation prevails, then these Terms, then the Site.
  4. We may refuse or cancel an order before work begins — for example if the scope was mis-described, a price was manifestly erroneous, or we cannot lawfully provide the Service — and will refund any sum you have paid for that cancelled order.

6. Fees, payment, currency and tax

  1. Build fees are one-time and payable only after you approve the design and instruct us to build the full site.
  2. Care Plan fees are recurring, billed monthly in advance, and continue until cancelled under Section 13.
  3. Prices on the Site and in confirmations are stated excluding VAT where applicable. Where VAT or any other sales, use or similar tax applies, it will be added and shown on your invoice. You are responsible for any taxes not collected by us that apply in your jurisdiction.
  4. Unless stated otherwise, prices are in euro (€). If you pay in another currency, conversion and bank charges are your responsibility.
  5. Payment is due by the date on the invoice using the methods we make available. We use third-party payment processors; we do not store your full card details.
  6. Late or failed payment. If a payment fails or is overdue, we may (a) pause work on a Build, and/or (b) suspend a Care Plan and the Third-Party Services it funds (hosting, domain renewal, email) after giving you notice and a reasonable chance to pay. Suspension for non-payment is not the same as withholding your property (see Section 13.4). Where permitted by law, we may charge statutory interest and reasonable recovery costs on overdue business (non-Consumer) invoices.

7. Delivery times

Our 72-hour one-page site and within 10 days full-site statements describe a target turnaround, not a guaranteed or warranted deadline. Specifically:

  1. The turnaround target begins only once we have received everything we need from you — approval of the design, all Client Materials, content, photos, and any access credentials — and any required first payment has cleared.
  2. The target excludes time consumed by Third-Party Services and processes outside our control, including but not limited to domain registration and propagation (DNS), SSL issuance, email provisioning, e-commerce platform review, and Google Business Profile verification (which is operated solely by Google and can take days or weeks).
  3. Delays caused by you (late or incomplete materials, slow approvals, change requests) extend the timeline accordingly.
  4. Time is not of the essence unless we have expressly agreed a fixed deadline in writing for your specific order.
  5. If we materially miss an agreed timeframe for reasons within our control, your remedy is as set out in Sections 15 (Consumers) and 17 (limitation of liability); we are not liable for indirect or consequential losses arising from delay.
  6. Launch-date promise. Where we have confirmed a launch date in writing after design approval and receipt of all Client Materials, and we miss it for reasons within our control, your first month on your Care Plan is free (or, if you have already been billed, credited). This is your sole remedy for the delay, without prejudice to any rights you have as a Consumer under Section 15 that cannot be excluded.

8. Your responsibilities and Client Materials

You agree to:

  1. Provide accurate, complete and lawful information and Client Materials, and respond to our requests promptly.
  2. Keep your own copies of anything you send us; we are not your backup or archive.
  3. Maintain the security of any accounts and credentials you control, and any credentials we provide you.

Content warranty and indemnity. You represent and warrant that you own or have all necessary rights, licences and permissions to all Client Materials and that our use of them for the Services will not infringe any third party's intellectual property, privacy, publicity or other rights, or breach any law. You agree to indemnify and hold us harmless against all claims, damages, losses, liabilities, fines and reasonable costs (including legal fees) arising from (a) Client Materials, (b) your use of the Deliverables, (c) your breach of these Terms, or (d) content you publish or ask us to publish. This indemnity survives termination.

We may remove or refuse to publish any Client Materials or content that we reasonably believe is unlawful, infringing, deceptive, or harmful.

9. Intellectual property and ownership

  1. Your content. You keep ownership of your Client Materials and of the final website text and images we produce specifically for you under a paid Build. On full payment of the applicable Build fee, we assign to you (or grant you a perpetual, worldwide licence to) the custom Deliverables created for your site, so you own your content and can take it with you.
  2. Before full payment, all rights in the Preview and any work-in-progress remain ours. You may not use, copy, host or publish unpaid work.
  3. Our pre-existing materials. We keep all rights in our own tools, code frameworks, templates, design systems, know-how, and any general components we reuse across clients. Where these are embedded in your Deliverables, we grant you a non-exclusive, non-transferable licence to use them as part of your website, but not to extract, resell or license them separately.
  4. Third-party assets. Fonts, stock images, plugins, platform themes (e.g. Shopify), libraries and similar remain subject to their own licences. We will use assets we are licensed to use; you are responsible for maintaining any licences that pass to you or that you separately procure.
  5. Portfolio and attribution. Unless you ask us in writing not to, we may display your finished website and name in our portfolio, case studies and marketing, and may include a discreet "Made by Weavano" credit. We will honour a written request to remove attribution or portfolio use going forward.

10. Domains

  1. Where a Care Plan includes a domain, domain registration and renewal are included up to a standard cost of €50 per year for a standard generic domain (e.g. a common .com).
  2. Premium, aftermarket, or already-registered domains are not included. If the domain you want is priced above the cap, is sold on a premium/aftermarket basis, or is held by a third party, we will tell you the additional cost and either (a) quote it separately for you to approve and pay, or (b) help you choose an available alternative. We do not commit to acquiring any particular domain and are not responsible for third-party pricing or availability.
  3. You own your domain. Where you have paid for it, the domain is registered for you or is transferable to you. On request and on settlement of any amounts owed, we will provide the authorisation/EPP code and cooperate with a transfer to you or your chosen registrar.
  4. If your Care Plan ends, domain renewal stops being funded by us; keeping the domain thereafter is your responsibility and you should transfer it to your own registrar account to avoid expiry. We are not liable for a domain lost due to non-renewal after your plan ends, provided we gave you reasonable notice.

11. Hosting, email, SSL and Third-Party Services

  1. Hosting, business email, SSL and similar services are provided through Third-Party Services that we arrange on your behalf but do not own or control.
  2. We do not guarantee uninterrupted or error-free operation, specific uptime, or the security of any Third-Party Service. Those services are subject to their own providers' terms and service levels.
  3. We are not liable for outages, data loss, deliverability problems, price changes, deprecations or discontinuations caused by Third-Party Services, or for consequential losses (such as lost sales or lost emails) arising from them. We will use reasonable efforts to restore service or migrate you to an equivalent provider where a provider fails.
  4. Your use of Third-Party Services may require you to accept the provider's terms. Where we accept them on your behalf to set up your site, you authorise us to do so and agree to be bound by them as they apply to you.

12. Care Plans — scope, "updates", backups and security

  1. What's included is set out in your plan (Essential / Care / Growth) and may include hosting, domain, SSL, business email, content updates, backups, monitoring, support, and — on higher tiers — Google Business Profile management, additional pages, reporting and SEO improvements.
  2. "Updates included" means reasonable content maintenance — changing your menu, prices, hours, photos, text and similar existing-site edits — within fair-use limits. It does not include: redesigns, new pages or sections beyond your plan's allowance, new features or functionality, e-commerce catalogue build-out, migrations, or work caused by your own changes or third-party breakage. Such work is quoted separately.
  3. Fair use and "small edits". A small edit is a change to existing content that we can reasonably complete in under 30 minutes (for example menu, prices, hours, photos or text). We work on one active request at a time per site; Care and Growth plans include unlimited small edits within fair use, and Essential includes one per month. Target turnaround is two business days (same business day on Growth). Update requests must be reasonable in volume and frequency for a small-business site. We may decline, defer, or quote separately for requests that are excessive, or that in substance amount to a new project.
  4. Backups. Where your plan includes backups, we take them on a reasonable, periodic basis. Backups are a recovery aid, not a guarantee against all data loss; you remain responsible for keeping your own copies of important materials.
  5. Security. We take commercially reasonable measures to keep your site current and protected (e.g. updates, SSL, sensible configuration). We do not warrant that your site cannot be hacked, defaced, or that it will be free of vulnerabilities. "Secure" and "current" describe our reasonable-effort commitment, not an absolute guarantee. If a security incident occurs, we will act reasonably to remediate and, where your plan includes it, restore from backup.
  6. Price changes. We may change Care Plan prices or inclusions on at least 30 days' notice before your next billing date. If you do not accept a change, you may cancel under Section 13 before it takes effect; continued payment after the change takes effect is acceptance.

13. Cancellation, offboarding and effect of ending a Care Plan

  1. Care Plans are cancellable at any time, effective at the end of the current paid month. Fees already paid for the current period are not pro-rated or refunded unless required by law.
  2. Nothing is held hostage. You keep ownership of your domain, your paid Deliverables, your content and your customer relationships.
  3. On cancellation we will, on request and provided your account is settled: export and hand over your site files and content in a standard format, and provide your domain authorisation code and reasonable cooperation to transfer the domain, hosting and email to you or a provider of your choice. Straightforward export is included; substantial migration work we perform for you may be quoted separately.
  4. What stops when a Care Plan ends. The recurring services you were paying for — our hosting, our managed email, ongoing domain renewal funding, updates and support — cease. Your site may go offline and email may stop because the paid service supporting them has ended, not because we are withholding your property. To keep the site live continuously, transfer it to your own hosting/registrar before your plan ends; we will help you do so.
  5. Data retention after exit. After you leave, we retain and delete data as described in our Privacy Policy. We may keep backups for a limited period as part of normal rotation and legal-record obligations.

14. Refunds and right of withdrawal

  1. Free Preview: always free; the "owe nothing" promise means exactly that — declining a Preview costs you nothing.
  2. Build fee: once you have approved the design and we have begun the paid Build, the Build fee is earned as work is performed. Except where a mandatory consumer right applies (Section 15) or we agree otherwise in writing, Build fees are non-refundable once work has started, because they pay for bespoke work made to your specification.
  3. Care Plan fees: for the current period are non-refundable on cancellation, save as required by law.
  4. Nothing in this Section limits any non-waivable statutory refund or cancellation right you have as a Consumer (Section 15).

15. Consumer rights (EU/EEA and UK)

If you are a Consumer in the EU/EEA or UK, you have statutory rights that these Terms do not exclude or limit, including the following.

  1. 14-day right of withdrawal (cancellation). For distance contracts, you generally have 14 days to withdraw from a services or digital-content contract without giving a reason, starting from the day the contract is concluded.
  2. Starting a service within the 14 days. If you expressly ask us to begin the Services during the 14-day period, you acknowledge that:
    • for services, if the service is fully performed within the period you lose the right to withdraw once it is fully performed; if you withdraw while performance is ongoing, you must pay for what has already been provided in proportion to the total; and
    • for digital content supplied not on a tangible medium, if you request that supply begin within the period and acknowledge that you thereby lose the right of withdrawal, that right is lost once supply has begun.

We will ask for this express request and acknowledgement before starting so that the "72-hour" turnaround is possible; if you prefer to keep the full 14-day right, tell us and we will not start early.

  1. How to withdraw. Tell us by a clear statement (e.g. email to natanxhelilaj00@gmail.com) within the period. We will reimburse sums due without undue delay and within 14 days of being informed, using the same payment method, subject to the deductions permitted above for services already provided at your request.
  2. Statutory quality rights. Services will be performed with reasonable care and skill; digital products will be as described and of satisfactory quality. Where they are not, you may be entitled to a repeat performance, repair, price reduction or refund under applicable consumer law. These remedies are in addition to, and are not limited by, Section 16 or 17.
  3. Dispute resolution. We are happy to try to resolve any issue directly first — please contact us at natanxhelilaj00@gmail.com. Consumers may also have access to a national alternative dispute resolution (ADR) body in their home country. (Note: the European Commission's online ODR platform was discontinued in 2025 and is no longer available.)

16. Warranties and disclaimers

  1. We warrant that we will perform the Services with reasonable care and skill.
  2. Except as expressly stated in these Terms and except for rights that cannot be excluded by law (including Consumer rights in Section 15), the Services, the Site, Previews, Deliverables and any Third-Party Services are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and results (such as any level of traffic, search ranking, conversions or sales).
  3. We do not warrant that any website will be error-free, uninterrupted, secure, or compatible with every device, browser or third-party integration.

17. Limitation of liability

  1. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any non-waivable Consumer rights.
  2. Subject to Section 17.1, we are not liable for: (a) loss of profit, revenue, business, goodwill, anticipated savings, or opportunity; (b) loss or corruption of data; (c) lost sales or lost emails; (d) losses caused by Third-Party Services; or (e) any indirect or consequential loss, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable.
  3. Subject to Section 17.1, our total aggregate liability arising out of or in connection with an order is limited to: (a) for a Build, the Build fee you paid for that order; and (b) for a Care Plan, the fees you paid us under that plan in the 12 months before the event giving rise to the claim.
  4. You must bring any claim within the period allowed by applicable law; for business clients, and to the extent permitted, within 12 months of the event giving rise to it.

18. Indemnification (business clients)

If you are not a Consumer, you agree to indemnify, defend and hold harmless Weavano and its personnel from and against all claims, liabilities, damages, losses and reasonable costs (including legal fees) arising from your Client Materials, your content, your use of the Deliverables, your breach of these Terms, or your violation of any law or third-party right. This is in addition to the content indemnity in Section 8.

19. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the Services, except where disclosure is required by law. This does not restrict our portfolio rights in Section 9.5.

20. Data protection

We process personal data in accordance with our Privacy Policy (available at /privacy), which forms part of these Terms. Where we process personal data on your behalf as part of a Care Plan (for example, contacts in an inbox or enquiries via your site), we act as a processor and will, on request, enter into a data processing agreement with business clients.

21. Suspension and termination by us

We may suspend or terminate the Services or an order, in whole or in part, on notice where: (a) you fail to pay when due (Section 6.6); (b) you materially breach these Terms and, if capable of cure, do not cure within a reasonable time; (c) your content or conduct is unlawful, infringing, or abusive; or (d) required by law or by a Third-Party Service. On termination, accrued fees remain payable and Sections that by their nature should survive (including 8, 9, 17, 18, 19 and 24) survive.

22. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including Third-Party Service outages, internet or hosting failures, acts of God, war, civil unrest, strikes, pandemics, or government action. Consumer rights under Section 15 are unaffected.

23. Changes to the Services and to these Terms

We may update the Services and these Terms from time to time. For material changes, we will post the updated Terms with a new "last updated" date and, where the change materially affects an active order or Care Plan, give you reasonable notice. Continued use of the Services after changes take effect is acceptance. The version in force when your order is confirmed governs that order, except for changes required by law or handled under Section 12.6.

24. Governing law and jurisdiction

  1. These Terms and any dispute arising from them are governed by the laws of Albania, without regard to conflict-of-laws rules.
  2. The courts of Fier, Albania have exclusive jurisdiction, except that:
    • if you are a Consumer, you benefit from any mandatory protections and the courts of your country of residence that the law of your EU/EEA or UK home country guarantees you, and nothing here deprives you of them; and
    • we may bring proceedings to recover overdue amounts in the courts where a business client is established.

25. Complaints

We want you to be happy with the Services. If something is wrong, contact us at natanxhelilaj00@gmail.com and we will try to resolve it promptly and fairly before any formal dispute. Consumers may also be entitled to use an alternative dispute resolution (ADR) body in their home country; we will tell you whether we agree to use a particular ADR body if a dispute cannot be settled directly.

26. General

  1. Assignment. You may not assign these Terms without our consent. We may assign or subcontract, provided your rights are not diminished; we remain responsible for subcontracted work.
  2. Severability. If any provision is found invalid or unenforceable, the rest remains in effect and the invalid provision is modified to the minimum extent needed to make it valid.
  3. No waiver. Failure to enforce a provision is not a waiver of it.
  4. Entire agreement. Your order confirmation, the applicable package description, these Terms and the Privacy Policy are the entire agreement and supersede prior discussions. Nothing limits liability for fraudulent misrepresentation.
  5. Notices. We may give notice by email to the address on your account or by posting on the Site; you may give notice to natanxhelilaj00@gmail.com.
  6. No partnership/agency. Nothing here creates a partnership, joint venture or employment relationship between us.
  7. Third-party rights. Except as stated, no one other than you and us has any right to enforce these Terms.

27. Contact

Natanael Xhelilaj PF Lagja 8 Shkurti, Rr. Joti Prifti, Parafabrikati 14, Shkalla 1, Hyrja 4, Fier, Albania Email: natanxhelilaj00@gmail.com Business (NIPT/NUIS) & VAT: M32512402

Natanael Xhelilaj PF · NIPT/NUIS M32512402 · Fier, Albania

Terms of Service · Privacy Policy